Olusegun Ige is a digital business analyst. He has more than 15 years’ experience in digital technology, computer solutions, customer service and experience management. He started his career with Panabiz International, the Panasonic customer service centre in Nigeria as a customer service engineer in 2005-2007. He moved from Panasonic to join BEC Suites, hospitality and logistic company as Head of ICT Facility Management.
In January 2009, Olusegun joined Dataflex Nigeria Limited as a contract partner where he was given the opportunity to work on a project with the team that handled the Chevron NMA-IT Helpdesk (Nigeria-Mid Africa Information Technology helpdesk) for 9 years. During his contract period with Chevron, he worked at the NMA-IT Helpdesk with profound focus on customer service, complaints handling and incidence resolution, process improvement, change management, service delivery and personnel training. He has a wide experience in infrastructure service delivery, business needs analysis, root cause analysis, customer engagement and experience management.